smartforceplus
Professional Mobile Design
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Privacy Policy

Your privacy matters to us at SmartForce Plus

Last updated: February 15, 2025

Introduction

At SmartForce Plus, we understand that trust forms the foundation of any meaningful business relationship. When you work with us on your mobile app UX/UI design projects, you're sharing valuable information about your business goals, user needs, and strategic vision. We take that responsibility seriously and want you to know exactly how we handle your information.
This privacy policy explains our practices regarding the collection, use, and protection of personal information in accordance with Thailand's Personal Data Protection Act (PDPA) and international privacy standards. We've written this in plain language because we believe transparency shouldn't require a law degree to understand.

Information We Collect

The information we collect falls into several categories, each serving a specific purpose in delivering quality design services:
  • Business Information: Company name, industry, project requirements, and business objectives you share during consultations
  • Contact Details: Names, email addresses, phone numbers, and business addresses for project communication
  • Project Materials: Existing brand assets, user research data, wireframes, and design specifications you provide
  • Technical Information: Website usage data, IP addresses, and browser information when you visit our site
  • Communication Records: Email exchanges, meeting notes, and project feedback to maintain service quality
We collect this information through direct interactions during project discussions, our website forms, email communications, and project collaboration tools. We don't use hidden tracking methods or collect information without your knowledge.

How We Use Your Information

Your information serves specific, legitimate business purposes that directly benefit your project outcomes:
  • Delivering mobile app UX/UI design services tailored to your specific business requirements
  • Communicating project updates, gathering feedback, and coordinating design iterations
  • Managing project timelines, deliverables, and ensuring quality standards throughout development
  • Providing ongoing support and addressing technical questions related to implemented designs
  • Improving our service delivery based on project experiences and client feedback
  • Complying with legal requirements and maintaining accurate business records
We never use your business information for marketing to your competitors or sharing proprietary details outside our team. Your project information remains confidential throughout our working relationship.

Your Privacy Rights

Under Thailand's PDPA and international privacy standards, you have specific rights regarding your personal information. These aren't just legal requirements – they're practical tools for maintaining control over your data:
Access Your Information
Request copies of personal information we hold about you, including project files and communication records.
Update Information
Correct inaccurate information or update contact details and business information as your company evolves.
Restrict Processing
Limit how we use your information while maintaining necessary project communication and deliverables.
Data Portability
Receive your information in a structured format that you can transfer to other service providers if needed.
Object to Processing
Object to specific uses of your information, particularly for marketing communications or non-essential purposes.
Delete Information
Request deletion of your personal information, subject to legal retention requirements and ongoing project needs.
To exercise any of these rights, simply contact us using the information provided below. We respond to requests within 30 days and work with you to address any concerns about how your information is handled.

Information Security

Protecting your business information requires more than good intentions – it demands systematic security measures appropriate for the sensitive nature of design projects and business data:
Encryption Protection
All data transmissions use SSL/TLS encryption, and sensitive files are stored with AES-256 encryption standards.
Access Controls
Only authorized team members working directly on your project can access your information, with role-based permissions.
Secure Infrastructure
We use reputable cloud services with ISO 27001 certification and regular security audits for data storage.
Regular Backups
Project files are backed up securely to prevent data loss while maintaining the same security standards.
Team Training
Our team receives regular training on data protection practices and confidentiality requirements.
Incident Response
We maintain procedures for quickly addressing any security incidents and notifying affected clients promptly.

Information Sharing

We operate on a principle of minimal information sharing. Your business information and project details stay within our team unless specific circumstances require otherwise:
  • Service Providers: We may share limited information with trusted service providers who assist with project delivery, such as:
    • Cloud storage providers for secure file management
    • Communication platforms for project collaboration
    • Design software providers for creating and sharing mockups
  • Legal Requirements: We may disclose information when required by Thai law or legitimate legal processes
  • Business Protection: In rare cases, we may share information to protect our legal rights or prevent fraud
We never sell your information to third parties or use it for purposes unrelated to your project. Any service providers we work with are contractually bound to maintain the same privacy standards we uphold.

Data Retention

We retain different types of information for varying periods based on business needs and legal requirements:
  • Project Files: Retained for 3 years after project completion to support ongoing maintenance and future updates
  • Communication Records: Email and meeting records kept for 2 years for quality assurance and reference purposes
  • Contact Information: Maintained until you request removal or for 5 years after last contact for potential future projects
  • Financial Records: Kept for 5 years in accordance with Thai business record requirements
  • Website Usage Data: Automatically deleted after 2 years unless specifically needed for security purposes
When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request earlier deletion of your information, though we may need to retain certain records for legal compliance.

International Data Transfers

While SmartForce Plus operates from Thailand, some of our service providers may store or process information outside Thailand. When this occurs, we ensure appropriate safeguards protect your information:
  • We only use service providers with strong privacy certifications and security standards
  • Contractual agreements require the same level of protection as Thai privacy laws
  • We monitor international privacy regulations to ensure ongoing compliance
  • Data transfers are limited to what's necessary for project delivery and business operations
If you have concerns about international data transfers for your specific project, we can discuss alternatives that keep your information within Thailand's borders.

Website Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our site:
  • Essential Cookies: Required for basic website functionality and security
  • Analytics Cookies: Help us understand website usage patterns to improve user experience
  • Preference Cookies: Remember your settings and preferences during visits
  • Communication Cookies: Enable contact forms and project inquiry submissions
You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality but won't affect our ability to deliver design services for your projects.

Changes to This Policy

Privacy regulations and business practices evolve, and we may update this policy to reflect changes in how we handle information or comply with new legal requirements. When we make significant changes:
  • We'll notify existing clients by email at least 30 days before changes take effect
  • The updated policy will be posted on our website with a new effective date
  • We'll highlight significant changes and explain how they affect your information
  • You'll have the opportunity to discuss concerns or modify your preferences
Continued use of our services after policy updates indicates acceptance of the changes. If you disagree with modifications, we'll work with you to address concerns or conclude projects under previous terms where possible.

Privacy Questions and Requests

Email: info@smartforceplus.com
Phone: +66 38 481 225
Address: 18/20 ถนน อำเภอเมือง Mueang Udon Thani District, Udon Thani 41000, Thailand
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (ICT)

Need Clarification on Our Privacy Practices?

We're here to answer any questions about how we handle your information. Whether you're considering a project or want to understand your privacy rights better, don't hesitate to reach out.

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